Coordinate client accounts, ensure program requirements are documented, provide technical support, prepare client proposals and maintain excellent client service.
JOB DESCRIPTION
QUALIFICATIONS
- Organize and coordinate assigned client account work in a timely and profitable manner.
- Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.
- Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
- Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs.
- Provide technical consulting services to clients directly and/or through coordination with internal technical team.
- Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
- Participate in trade shows and technical conferences when necessary.
- Work with business support to bill clients in a timely, concise, and profitable manner.
- Provide technical support to in-house employees as required.
- Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
- Pro-actively communicate with clients in a professional and clear manner.
- Anticipate and respond to client requirements in a timely fashion.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
QUALIFICATIONS
- General degree or equivalent, plus generally four years of directly related experience.
- Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
- Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
- Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
- Must be able to identify problems and offer workable solutions.
Top Skills
Access
Advantage
Excel
Internet
Lims
Word
UL Solutions Mumbai, Maharashtra, IND Office
Mumbai, India
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