Client Service Analyst

Job Description
Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate, you will embody a proactive approach to service excellence, leading and engaging in client meetings and calls to foster strong relationships and trust.
As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence.
Job Responsibilities

• Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction.
• Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs.
• Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs.
• Engage in client calls and meetings to facilitate effective communication and service delivery.
• Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases.
• Provide timely MIS reports and KPIs to internal and external stakeholders as required.
• Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders.

Required qualifications, capabilities and skills

• Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain.
• Be result-oriented and highly enthusiastic about learning new processes.
• Be open to challenging the status quo and effectively handling internal and external escalations.
• Demonstrate strong management skills and the ability to build key internal relationships across locations.
• Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.