Client Service Analyst

Job Description
J.P. Morgan's Global Index Research is central hub for fixed income indices within the Corporate and Investment bank and is part of the Global Research organization. The group is a leading provider of indices across fixed income with a market leading presence in Emerging Market (EM) and Developed Market (DM) Indices - accounting for over 95% of the market with over $800 billion in assets tracking the various EM index products. Our team provides Client service to their Index clients.
As a Client Service Analyst within the Global Index Research Group, you will be at the central hub for fixed income indices within the Corporate and Investment bank. You will be part of a team that is a leading provider of indices across fixed income with a market-leading presence in Emerging Market (EM) and Developed Market (DM) Indices. Your role will involve managing complex projects, system migration and integration, and process improvement for enhanced efficiency. You will also be responsible for providing excellent client service and handling client queries. This role provides an opportunity to work effectively and independently across different businesses and functional areas, and to collaborate and communicate effectively with multiple senior stakeholders.
Job responsibilities:

• Demonstrate experience in client service with the ability to comprehend and address client queries.
• Manage complex projects, including implementation and maintenance, large-scale system migration and integration, and end-to-end process improvement for enhanced efficiency.
• Possess strong quantitative and analytical skills.
• Exhibit detailed specification and requirement gathering skills from various associated teams and partners.
• Display excellent communication skills, both written and verbal, along with a strong teamwork ethic.
• Demonstrate the ability to work effectively and independently across different business and functional areas.

Required qualification, skills and capabilities:

• Strong technical skills in Excel and PowerPoint
• Should be able to collaborate and communicate effectively with multiple senior stakeholders.
• Comfortable facing off to senior management and Business heads within the firm.
• 2+ years of experience in Equity Research and Financial modelling
• Advanced Excel and VBA knowledge

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.