The role involves managing client relationships for the SME team, focusing on customer satisfaction and retention.
Permanent Regular
Job Description:
CRM role for the SME team.
Similar Jobs
Professional Services • Financial Services
Own client relationships for outsourced accounting and finance engagements, serving as a trusted advisor and coordinating internal delivery teams. Identify process inefficiencies, recommend improvements, strengthen workflows and documentation, conduct client health checks, resolve issues, and translate feedback into action plans. Build long-term client value by understanding finance operations and identifying genuine opportunities for expanded support.
Consumer Web
Manages and grows existing mid-sized client relationships through business reviews, platform adoption monitoring, upselling, cross-selling, renewals, and retention efforts. Uses Salesforce to track client health, risks, opportunities, and engagement actions. Collaborates with internal teams to align solutions with client objectives and supports benefit deployment change management. Requires consultative selling, negotiation, communication, portfolio management, and coordination across multiple commercial activities.
Top Skills:
Microsoft 365SaaSSalesforce
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads partner-focused presales for ServiceNow transformation solutions. Conducts discovery workshops, product demonstrations, solution architecture discussions, technical scoping, competitive positioning, and partner enablement. Serves as a trusted technical advisor to sales, system integrators, customers, and executives while supporting pipeline development, co-selling, and go-to-market activities. Provides product feedback and thought leadership through workshops, events, white papers, and industry forums.
Top Skills:
Advanced AnalyticsAICloud PlatformsCRMMulti-TenancyServicenowWorkflow Automation
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.


