Client Experience Associate, Aladdin Client Business

Team Overview

The role sits in Aladdin Service within Aladdin Client Business, which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk &returns. 

Every day, the Aladdin Service team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform. This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology. 

 
Role Responsibility 

• Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin. 

• Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database. 

• Exhibit attention to detail when quality checking Green Package analytics and be accountable for the timely delivery of reports to our clients in accordance with Service Level Agreements. 

• Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teams and also with our external Clients. 

• Support client/user requests related to the Aladdin analytics. 

• Be a ‘Student of the Markets’ by following the global markets daily to understand how macro-economic factors can affect the analytics and portfolios management’s risk and investment decisions. 

• Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands. 

• Show desire to work in a constantly evolving, changing and challenging environment. 

Experience 

• 5+ years in financial or technology industry 

• Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions and implement change. 

• Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta and VaR would be an advantage. 

• Excellent communication and presentation skills in both Spanish and English. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners. 

• Technical skills (SQL, UNIX, Python and PERL) are preferred but not necessary. 

• Must be detail orientated, possess initiative and work well under pressure. 

• Degree in Finance, Engineering or Technology would be preferred. 

• Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an interest in learning these aspects of the job.