The Client Coordinator will manage background verification (BGV) processes by liaising with clients, ensuring timely updates, and maintaining service level agreements. Responsibilities include creating cases on the portal, resolving client queries, and providing regular reports on progress.
Roles and responsibilities:
- Performing the role of a Client Coordinator in the areas of BGV related update and progress which includes client relationship management
- Creating/ordering the cases on behalf of FADV on the portal
- Ensuring TAT and SLA is well maintained as per the Client's requirement
- Handling and interfacing the client (from the client's site) for all BGV related processes and resolve queries
- Managing the daily report / dashboard for tracking progress
- Responsible for end-to-end BGV delivery as the Client SPOC
- Building the collaboration and trust with the client for best output
Skills required:
- Exceptional communication skills
- Excellent MS skills
- Presentation skill
- Good English writing / speaking skills to communicate across geography if needed
- Interpersonal skills
- Ownership
- Will be handling the entire background check process including critical stakeholder management
- Should be the bridge and coordinate between FA and Client for accurate and smooth processing of background checks
Year of experience: Relevant years of experience basis the above roles (in BGV) for at least 2-3 years
Work Location: Mumbai (2 positions)
Work mode : Work from office (should be flexible to travel to office 5 days a week)
Qualification: Full-time graduation (any discipline)
We are looking for immediate joiners!!!
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