Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Description: To be a representative of Clinical Education Facilitator team in the country and provide clinical support to customers ensure that they are confident in using Galderma Aesthetic Portfolio safe and effectively. Responsible for the county strategy and execution of Customer Education and Training activities. Activities are to be conducted in collaboration with internal and external stakeholders to ensure compliance with Galderma code of ethics and local and international standards and regulatory requirements for medical device, pharmaceuticals, and cosmetic products.
Key Responsibilities:
- To be an expert on the aesthetic and clinical uses of Botulinum toxin, Biostimulators and Hyaluronic acid products. Maintains up to date level of knowledge of Botulinum toxin, Biostimulators and Hyaluronic acid products by means of regular and continuous review of information of own and competitor products.
- Understand Customer needs and formulate an educational journey plan for each customer.
- Formulate educational journey plan for target key accounts and discuss the same with the Clinical Education Training Lead
- Work with Clinical Education Training Leads to determine clinical needs of the customers and provide in clinical facilitation support.
- Alignment between Global Customer Education and Training team and Affiliates – ensure local implementation of Global Customer Education & Training strategy. Drive alignment with Global and Local Compliance, Regulatory and Legal rules and requirements.
- Accountable for planning & execution of training events in the country
- Country training plans, execution and follow up across the country, based on segmentation and targeting.
- Agendas creation
- Speakers’ selection, briefings, and onsite support
- Tracking and follow up
- Leveraging Best practices across the region
- Support product launches within the region. Work together with local affiliates, GMA, GBU and Global Commercial Excellence team in the preparation and execution of launch plans.
- Assimilating and applying new job-related information in a timely manner
- Receptivity to Feedback from internal and external stakeholders.
Skills & Qualifications :
- Background in science, pharmacy, nursing or healthcare related degree.
- Minimum of 1-3 experience in Aesthetic sales or similar clinical facilitator role with in the pharmaceutical or medical device industry is preferred.
- Fluent in English.
- Previous clinical practice in Aesthetics is preferred.
- Previous employment in an international pharmaceutical company for minimum of 3-5 years.
- Experience and proven ability in a field-based role with external customer facing activities including leading and conducting educational and training events
- Ability to create tailored, value-added solutions/advice to the customers.
- Ensure you keep with developments in your area of expertise and particularly Facial Anatomy and keeping up with the current developments and trends in the aesthetic industry.
- Experience in the compilation, analysis and dissemination of scientific information
- Demonstrated ability to work as an individual contributor and has a member of a team.
- Proven verbal and written communication skills and ability to work cross-functionally and cross culturally.
