Manage the Soho environment to ensure a distinctive dining experience, oversee financial objectives, plan menus, resolve guest complaints, and develop staff. Ensure compliance with health, safety, and legal standards while promoting a company culture.
- Develop and maintaina Soho environment, dedicated to attentive, distinctive experience in all aspects of dining and amenities.
- Meet restaurant’s financial objectivesby forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions.
- Plan menus by consulting with Chefs; estimate food costs and profits; adjust menus as required.
- Monitor weekly Food, Beverageand Wage costs.
- Ensure maximum revenue is achieved from all F&B related sales opportunitiesand profit is maximized.
- Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodatingspecial requests whenever possible. Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Expert in food and beverageand excellent knowledge of all departments internally.
- Assure the proper handling of VIPs. Protect their privacy and confidentiality.
- Ensure compliance toall hotel policies and procedures at all levels and that policies are compliant with local laws.
- Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
- To be instrumental in the recruitment, trainingand development of the team.
- Ensure the smooth functioning of his department.
- Responsible for Health and Safety within the House and ensure the Company Health & Safety policy is adhered to at all times.
- Ensure that team is aware of their responsibility in respect of prevention and action in the event of fire in accordance with the House fire plan and local legislation.
- Be fully conversant with local legislation and licensing laws ensuring that this is communicated throughout the House.
- Monitor and act accordingly in regards tothe Food Alert Audits.
- Participate in regular food tastings and in conjunction with the Head Chef ensure that the food offered is of a consistently high standard.
- Ensure that regular in-house training is offered to all teams on the product, food& beverage.
- To ensure the company culture is visible in all aspects of the business.
- Comply withall House policies, standards and local laws.
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