Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
The cash applications revenue analyst is responsible for accurately researching and applying client payments while providing excellent customer service internally and externally.
Role and Responsibilities
- Research and resolve unapplied payment receipts to the designated customer account and/or open invoices.
- Research payments received when remittance information is lacking or missing to enable accurate posting.
- Research and log adjustment requests for accounts that require reconciliation activities.
- Accurately apply payments from various sources and ensures all transactions balance to the payment remittance documentation
- Meet or exceed productivity standards in the completion of daily and monthly assignments and accurate production.
- Partner with the Collection and Billing organizations to resolve missing or unclear payment applications.
- Contact internal and external customers for additional information to enable timely payment applications.
- Answer and respond to internal and external calls/emails in a timely manner (within 2 business days).
- Assist in the posting of customer payments as needed, which includes checks, wires, ACH and credit card transactions.
- Understand SOX controls as they relate to the job responsibilities and perform all tasks in a SOX compliant manner.
- Identify and drive process improvement opportunities.
- Support and back up other team members as needed.
- Ability to work cross functionally within team and with other departments within Teladoc, Livongo, Best Doctors, HealthiestYou, InTouch Health, and BetterHelp.
Skill Requirements/Preferences
- Knowledge of debits, credits and account reconciliation is required
- Strong critical thinking and analytical skills necessary
- High level of accuracy in all work
- Intermediate to Advanced Microsoft Excel skills - VLookup and Pivot Tables
- Strong professional in verbal and written communication
- Ability to adapt to process changes due to growth
- Strong knowledge of billing and A/R payment cycles
- Heavy manual data entry experience with a high degree of accuracy
- Ability to multi-task, collaborate and communicate well with individuals
- Knowledgeable of quality improvement processes desired
- Good judgment and continuous follow up to see tasks thru completion
- Quick learner and be able to navigate multiple business applications/systems
- Ability to think conceptually about impacts on accounts
- Excellent time management to be able to prioritize multiple goals
- Works well in a team member and pursues tasks to achieve team goals
- Self-starter who can work effectively in a fast-paced environment
- Flexibility in responding to unanticipated situations
- Ability to distill large amounts of data and translate analysis into useful information
- Experience working with international subsidiaries, a plus
EDUCATION REQUIREMENTS
- High school diploma required
- Bachelor’s degree preferred
- Degree in accounting a plus
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
