The Cards Operations Specialist manages card services, overseeing issuance, transaction processing, compliance, and customer inquiries, while collaborating with vendors and internal teams.
Join FxPro Group: be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. BankPro is the latest in the group’s expanding financial enterprise, providing professional banking services with flexible and convenient solutions, alongside digital investment platform facilities.
As a Cards Operations Specialist, you'll be responsible for managing and overseeing the daily operations related to card services. This includes handling card issuance, transaction processing, customer inquiries and ensuring compliance with regulatory standards.
Responsibilities
- Oversee the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution
- Monitor daily card transactions, ensuring data accuracy and timely processing.
- Actively collaborate with service providers and strategic partners, fostering strong relationships to proactively identify and swiftly resolve discrepancies, ensuring seamless operations
- Provide technical support to customers on card-related issues, such as lost/stolen cards, fraud prevention, and transaction inquiries
- Collaborate with internal teams to ensure seamless integration of card operations with other banking services
- Maintain accurate records of all card-related activities, ensuring compliance with regulatory and audit requirements
- Work closely with third-party vendors and card networks to manage and resolve any operational issues
- Assist in the development and implementation of card-related policies and procedures
- Monitor and report on key performance indicators (KPIs) related to card operations, identifying areas for improvement
- Prepare and submit regulatory reports related to card operations
- Provide technical and operational training to customer support teams
Requirements
- Bachelor's degree in Finance, Business Administration, Engineering, or a related field
- 2+ years of experience in card operations or a related role within the financial services industry
- Familiarity with card payment networks (Visa, Mastercard, etc.)
- Experience in using card management systems and mobile payment applications
- Familiarity with card transaction authorization and clearing processes
- Excellent problem-solving skills and the ability to handle high-pressure situations
- Strong organizational skills and attention to detail
- Effective written and verbal communication skills
- Ability to work independently and as part of a team
Nice to have
- Strong knowledge of card transaction authorization and clearing processes
- Proficiency in using card management systems and mobile payment applications
- Proficiency in interpreting complex manuals and extracting critical requirements
- Experience with fraud detection and prevention in card services is highly desirable
- Experience in card acquiring will be an advantage
- Knowledge of SQL and core banking systems
- Certification in card operations or related areas
Our benefits
- Competitive compensation package
- Medical and life insurance
- Provident fund
- In-house gym with a personal trainer
- Free daily lunch catering, snacks, and beverages
- Company discount card for various products & services
- 21 days of annual leave and 10 days of sick leave annually
- Shuttle bus service from Limassol
- Relocation bonus and visa/work permit support
Top Skills
Card Management Systems
Mobile Payment Applications
SQL
Similar Jobs
Gaming • News + Entertainment
The Manager, Food and Beverage oversees the food and beverage operations, ensuring profitability and guest satisfaction through effective management and strategic planning.
Top Skills:
Microsoft Applications
Gaming • News + Entertainment
The Assistant, HR Services assists with personnel-related administrative tasks, manages employee records, payroll support, and ensures compliance with HR policies and regulations.
Top Skills:
HrisMicrosoft Office SuiteWorkday
Fintech • Payments • Software • Financial Services • Cryptocurrency
The Website Product Owner is responsible for the vision and management of the company's websites, collaborating with various teams to enhance performance and user experience.
Top Skills:
AsanaCms PlatformsCSSGoogle AnalyticsHotjarHTMLJIRATrello
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
