The Call Quality Analyst assesses the performance of customer success associates by monitoring calls and evaluating their service quality, making recommendations for process improvements.
This is a remote position.
Job Description
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our sales & customer success associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls, chats, and support ticket responses to assess an associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to the client success or sales process & training materials as needed to enhance the overall MyOperator customer’s experience.
Key Responsibility Area
- Develop or understand evaluation programs or Scorecard
- Call Monitoring or Evaluation
- Reporting
- Training and Coaching/Feedback
- Drive process improvements
Requirements
Requirements
- Graduate and over with excellent oral and written communication skills.
- Exceptional listening and analytical skills
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with GSuites (intermediate Docs, advanced Sheets)
- Strong data analytical capabilities to check trends, historic data, and predictive analysis
- Strong analytical skills and hands-on with spreadsheets, presentation & document writing.
Benefits
100% Remote Working
Flexible Working Hours
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The Full Stack Engineer will manage technical roadmaps, develop software solutions, and lead projects for sourcing processes, ensuring quality and efficiency.
Top Skills:
.NetCoupaCSSHTMLJavaJavaScriptPegaPHPPythonRubySAP
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Technical leader driving architecture and delivery of large-scale full-stack, customer-facing products. Designs scalable distributed systems, modern UIs, and AI-powered experiences (LLMs, copilots). Mentors engineers, conducts architecture reviews, owns production reliability, and partners with product, UX, and data teams to deliver enterprise-scale solutions.
Top Skills:
Ai AgentsAnalyticsAPIsCloud-Native ArchitecturesDevOpsGenerative AiJavaScriptLlmsMicroservicesPrompt EngineeringRagReactServicenow PlatformTelemetryTypescriptVector DatabasesWeb Components
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Generate qualified meetings through outbound prospecting (phone, email, social), qualify interest per guidelines, document interactions in ServiceNow, support follow-up for marketing events, and meet KPIs while participating in development simulations and GBA training.
Top Skills:
Ai-Native ToolsCloud ComputingSaaSServicenow
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
