Business Systems Analyst - Support Team/Virtual USA
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are seeking a Business Systems Analyst to join our Support team, serving as the frontline for troubleshooting, data analysis, and customer support. This role combines technical expertise with customer service, focusing on maintaining data quality and ensuring timely resolution of issues impacting monthly production cycles. You will work closely with cross-functional teams to identify root causes, document findings, and support continuous improvement efforts.
What You’ll Do
Troubleshoot data discrepancies and transformation issues across multiple data sources.
Conduct data analysis, mapping, and validation to support monthly production and customer deliverables.
Respond to customer inquiries and support integration efforts.
Maintain and update documentation, knowledge bases, and training materials.
Perform patch, smoke, and performance testing.
Monitor system health and maintain queue hygiene.
Participate in Agile ceremonies and collaborate with cross-functional teams.
What You’ll Bring
Required
Bachelor’s degree in Computer Science, Information Systems, or related field.
5+ years of experience in technical support, data analysis, or business systems roles.
Advanced SQL skills for troubleshooting and validating data integrity.
Strong analytical and problem-solving abilities to diagnose complex issues quickly.
Excellent communication skills for working with cross-functional teams and supporting customers effectively.
Ability to thrive in a fast-paced environment and manage multiple priorities.
Fluent in English both Written and Verbal.
Nice To Have
Experience with customer support platforms (Jira, ServiceNow)
Knowledge of API integrations and web services.
Understanding of data governance, compliance, and security best practices.
Exposure to incident management processes and scripting for automation.
Familiarity with system monitoring tools and alerting systems.
Knowledge of Jira for Agile project tracking and collaboration.
Experience with test management tools such as TestRail.
Experiencing working with remote teams.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
