Business Operations - Functional Systems Administrator

Department:

Parks Recreation and Natural Resources

Start Here. Grow Here. Stay Here.

Join our Parks, Recreation and Natural Resources team in a role where technology helps connect people with exceptional parks, programs, and outdoor experiences. As our Business Operations Systems Administrator, you'll oversee the software systems that power reservations, registrations, point-of-sale operations, facility access, payment processing, and other essential business functions.
In this collaborative role, you'll partner with staff, Information Technology, vendors, and other stakeholders to enhance business processes, implement system improvements, develop training and standards, and ensure our applications are reliable, secure, and compliant. If you enjoy solving complex problems, optimizing technology, and making a meaningful impact on both organizational efficiency and the customer experience, we'd love to hear from you. Apply today to make a difference in the community!About the Position

In this role, you will...

Functional Systems Administrator

• Serve as the primary administrator and subject matter expert for registration and reservation software (e.g., RecTrac, WebTrac, ResNexus), supporting reservations, registrations, facility rentals, and point-of-sale transactions.

• Oversee system configuration, fee structures, inventory, facilities, activities, user permissions, and online registration settings.

• Coordinate system upgrades, testing, enhancements, and vendor-supported fixes while minimizing disruption to staff and customers.

• Conduct routine audits to ensure data accuracy, consistency, security, and compliance with County policies and operational standards.

• Establish and maintain standards for system configuration, data entry, naming conventions, and operational procedures to enhance usability, accessibility, and performance.

• Develop and maintain standard operating procedures and documentation for assigned business systems to ensure consistency, continuity, and compliance.

• Analyze business processes and implement system improvements that enhance efficiency, improve customer experience, and support operational goals.

• Monitor, prioritize, and resolve system issues/service requests using the Help Ticket tracking system.

• Serve as the liaison between business users, Information Technology, and software vendors to coordinate issue resolution, system enhancements, and operational support.

• Function as the primary PRNR point of contact for the door access control system (e.g., CCURE), by coordinating access requests, troubleshooting issues, and ensuring seamless access to park facilities.

• Serve as the departmental liaison for the Payment Processing Platform, supporting payment processing, transaction troubleshooting, and vendor support.

• Act as the primary administrator for the athletic field lighting systems (e.g., SkyLogix, Musco).

• Participate in the evaluation and implementation of new technologies and system enhancements that support departmental objectives.

• Coordinate with Information Technology, Finance, Outreach, Operations, and other business units to support system enhancements, issue resolution, and operational initiatives.

Business Systems Administration and Operations

• Comply with policies, procedures, and guidelines related to business operations and financial transactions. 

• Develop and deliver training programs, reference materials, and ongoing support to promote effective system utilization by staff.

• Prepare and analyze benchmarking data relevant to operations, financial practices, and business practices.

• Develop various financial, administrative, and statistical reports supporting business operations, process improvements, and informed decision-making.

• Monitor operational performance metrics, analyze trends, and recommend process and system improvements that support departmental goals.

• Stay current on industry trends, software enhancements, and best practices related to parks and recreation business systems.

• Monitor business operations to ensure compliance with County policies, financial controls, security standards, and applicable regulations.

• Manage proactive assessments of fraud awareness, prevention, detection, and risk mitigation activities in the area of responsibility; oversee financial, compliance, operational, and performance audits; review audit findings and ensure appropriate controls are established and implemented.

• Comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Serve in a support role for division operational needs.

About the Schedule

Work Hours:

• Full-Time, 40 hours per week.

• Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m.

• As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

About You

Minimum Qualifications:

• Bachelor’s Degree in Public Administration, Business, Finance, Parks and Recreation, Industrial/Engineering Technology, or job-related field -AND- two (2) years job-related experience.

• -OR- Six (6) years professional job-related experience can be substituted at management discretion for the required education.

• -OR- Related professional program/project management may substitute for the required education at management discretion.

Preferred Qualifications:

• Previous parks and recreation system administration experience

• Previous supervisor/management experience

• Certified or ability to obtain certification as a “Certified Parks and Recreation Professional” through National Parks and Recreation Association 

About Everything Else

Starting Pay: $64,812.80

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)  

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)  

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations. 
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.