Acts as a bridge between business, product, and technology teams by gathering requirements, documenting workflows, analyzing learner and operational data, and creating dashboards and reports. The role evaluates LMS and enrollment processes, recommends improvements, supports Agile delivery, assists with UAT, validates metrics, and coordinates communication across stakeholders.
The Business Analyst at UniAthena will act as a bridge between business stakeholders, product, and technology teams. The role focuses on analysing business processes, learner journeys, and system data to identify gaps, define requirements, and support data-backed improvements across the LMS, enrollment funnel, and internal operations.
Roles and Responsibilities
- Gather, analyse, and document business requirements from internal stakeholders (Academics, Sales, Marketing, Operations, Product, and Tech).
- Translate business needs into clear functional requirements, user stories, and process flows.
- Support requirement prioritisation aligned with business goals and learner experience.
- Analyse learner, enrollment, engagement, and operational data to identify trends, issues, and opportunities.
- Create dashboards, reports, and insights to support leadership and functional teams.
- Work closely with BI/Data teams to validate metrics and ensure data accuracy.
- Evaluate LMS workflows, admission processes, assessments, and support operations to identify efficiency gaps.
- Recommend process improvements and support implementation with relevant teams.
- Assist in UAT, validation, and post-launch analysis of new features or system changes
- Act as a liaison between business users and technical teams during development and enhancement cycles.
- Support sprint planning by clarifying requirements and acceptance criteria.
- Ensure timely communication and alignment across teams.
Skills and qualifications
- Strong analytical and problem-solving skills.
- Experience with data analysis using Excel/Google Sheets; SQL knowledge is a plus.
- Familiarity with dashboards and reporting tools (Power BI, Looker, Tableau, or similar).
- Understanding of SDLC, Agile/Scrum methodologies, and requirement documentation.
- Experience working with LMS, EdTech, SaaS, or digital platforms is preferred.
- Ability to understand learner journeys, conversion funnels, and operational workflows.
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