Business Analyst / Product Owner -CRM

Job Title: Business Analyst/Product Owner-CRM

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best  Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Role Description

Experience : 7+ Years

Job Location : Bangalore/Chennai

Notice Period: 30 Days

JD:

Role : Business Analyst /Product Owner-CRM

Location : Bangalore/Chennai (Hybrid)

Required Qualifications:

6-8+ years’ experience with agile delivery approaches (e.g. Scrum, SAFe), ideally working experience as a Product Delivery, Business Analyst, or similar role

• Prior experience in managing change for a CRM platform is preferred, ideally experience in a vendor solution delivery and with AI-enhanced features

• Understanding of wholesale/ corporate banking products, processes, and an appreciation of the role of frontline and their needs would be valuable

• Desired – Agile Business Analyst training/certification

• Solid understanding of AI/ML concepts and their application in business (not expected to build models, but must understand data pipelines, feature, model output)

• Familiarity with common AI use cases in CRM 

• Ability to explain AI concepts, limitations, and outcomes clearly to non-technical stakeholders • Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative sales engagement technology

• Experienced with managing delivery with scrum masters, technical developers, and architects

• Develop and maintain the product vision and roadmap with (C)POs, squads, and stakeholders

• Experience in the analysis and understanding of business processes and needs to develop a Product backlog, feature backlog & User stories

• Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving. • Strong intellect with superior analytical, problem solving and decision-making skills

• Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results

 • Strong communication skills – oral, written and presentation to explain complex or technical issues for a broad audience

 • Strong stakeholder management ability in handling wide ranging and senior stakeholders (across segments/product areas)

• Comfortable working in agile, cross-functional teams and managing multiple initiatives. • Exceptional collaboration skills, strong team player

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.