What this Job Entails:
The Business Analyst IV will provide solutions that help attain business outcomes. The Business Analyst will be responsible for helping the team's operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage.
Scope:
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Your Roles and Responsibilities:
Identify business process gaps and scale current client systems to fill them.
Conduct quantitative/ qualitative data analysis using various tools and functions.
Analyze complex business problems that can be solved through change management or system automation.
Manage information and applicable supporting documents and dashboards.
Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis.
Take the lead on working with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.
Lead work with client stakeholders to improve, automate and align business data with current client processes.
Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
- Networks with key contacts outside own area of expertise
- Determines methods and procedures on new assignments and may coordinate activities of other personnel
- Excellent documentation, writing, organization and verbal communication skills.
- SQL scripting and usage.
- Able to read and create technical documentation.
- Understanding of project management.
- Excellent organization skills and ability to adapt to a rapidly changing work environment.
- Able to create metrics in various systems
Preferred Qualifications:
Skills Preferred: Knowledge of various programming languages.
Education in Statistics.
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
