Support hospital operations through program management, business analysis, performance tracking, dashboards, MIS reporting, and cross-functional coordination. Analyze revenue, patient volumes, occupancy, collections, referrals, and other KPIs; identify operational gaps; drive process improvements; define project milestones; track action items; develop SOPs and process maps; and provide data-backed insights to hospital leadership.
Job Description – Program Manager / Business Analyst
Location: Mumbai
Industry: Healthcare / Hospitals
Experience: 4–8 years
Employment Type: Full-time
We are looking for a Program Manager / Business Analyst to support the hospital's Mumbai operations through structured program management, business analysis, performance tracking, and cross-functional coordination.
The role will work closely with leadership and functional teams to identify operational gaps, analyze business performance, improve processes, and drive strategic initiatives.
Key Responsibilities- Work closely with hospital leadership to drive key operational and business initiatives.
- Track progress of strategic programs and ensure timely execution.
- Analyze hospital performance across key operational and business metrics.
- Prepare dashboards, MIS, and management reports for leadership review.
- Analyze revenue, patient volumes, occupancy, collections, referral trends, and other relevant KPIs.
- Identify operational gaps and opportunities for process improvement.
- Conduct data analysis and convert business data into actionable insights.
- Coordinate with clinical, operations, finance, HR, TPA, marketing, and other teams for cross-functional initiatives.
- Define project timelines, milestones, owners, and deliverables.
- Track action items and ensure closure within agreed timelines.
- Support implementation of new processes, systems, and operational initiatives.
- Develop SOPs, process maps, trackers, and business review formats where required.
- Conduct periodic performance reviews and highlight deviations from targets.
- Support leadership in decision-making through data-backed analysis.
- Identify risks, dependencies, and bottlenecks and proactively escalate them.
- Drive continuous improvement initiatives across hospital operations.
- Strong analytical and problem-solving skills.
- Excellent Excel and data analysis skills.
- Experience in preparing MIS, dashboards, and management presentations.
- Strong project/program management capabilities.
- Excellent stakeholder management and communication skills.
- Ability to work with cross-functional teams.
- Strong attention to detail and ownership.
- Ability to translate data into clear business insights.
Candidates with experience in hospital/healthcare operations, management consulting, business analytics, program management, healthcare strategy, or business analysis will be preferred.
Experience with Excel, Power BI, SQL, or other data-analysis tools will be an advantage.
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