The Business Analysis Chapter Lead will oversee ITSM processes within the ServiceNow platform, guide business analysis standards, manage onboarding of new capabilities, and support Agile ceremonies. They will liaise with stakeholders, act as a subject matter expert, and lead a team of business analysts to promote professional growth and standards adherence.
Job Description:
Job Title- Business Analysis Chapter Lead, VP
Location- Pune, India
Role Description
- You will be joining Foundational Platforms team within Cloud and Platform/CTO. The team is responsible for engineering of ServiceNow platform that runs bank's ITSM processes (Incident, Problem, Change, Configuration, Service Request and others), Integrated Risk Management etc. which is the second most used application within the Bank.
- You will have an opportunity to design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Being a Subject Matter Expert for several ITSM, SAMPro, IRM, CMDB, CSDM processes and providing support to the relevant development teams
- Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation etc.
- Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
- Participating in the analysis of incoming demand requests and progressing them to technical stores for the backlog.
- Supporting Agile ceremonies: sprint planning, daily stand-up, Show & Tell and retrospectives
- Actively supporting the business strategy, plans and values, contributing to the achievement of a high-performance team culture
- Defining and documenting the standards for how the professional discipline operates
- Training and educating the chapter (and others where helpful) on these standards
- Providing oversight and measuring how well those standards are adopted
- Developing the professional growth of the discipline (e.g. measuring improvements and maturity)
- Line manager responsibility for all resources within BA chapter, ensuring clear development and career paths, succession planning, and hiring of resources
Your skills and experience
- ServiceNow ITSM, SAMPro, IRM, CMDB, CSDM in-depth product knowledge is required, ITOM (Discovery/CMP/Service Mapping) or ITBM are beneficial
- Proven experience of taking very high level requirements and working with stakeholders of different seniorities to translate them into technical stories
- Experience working in Agile environment using SCRUM methodology. Any SCRUM master experience is beneficial.
- Assisting onboarding of new capabilities and transitioning traditional business analysis methods to new industry norms.
- Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
- Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Top Skills
Servicenow
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