Provide technical support for Helix environments, troubleshoot issues, assist clients with onboarding, document solutions, and collaborate with internal teams.
Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
Key Responsibilities:
- Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
- Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
- Assist in the onboarding and training of clients on Helix functionalities and best practices.
- Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
- Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
- Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
- Participate in continuous improvement initiatives to refine support processes and tools.
Requirements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in technical support, preferably in a software or version control environment.
- Strong knowledge of Helix Core and experience with version control systems.
- Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
- Experience with scripting or automation tools to support troubleshooting efforts is a plus.
- Strong communication skills and ability to work well in a remote team environment.
- Customer-focused mindset with a commitment to providing exceptional support.
Preferred Qualifications:
- Experience with CI/CD processes and tools.
- Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
- Previous experience in a remote support role or IT service management.
- Relevant certifications in IT support or Helix administration are advantageous.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Similar Jobs
Events • Food • Travel • Hospitality • Hotels & Resorts
Converts group, conference, and event inquiries into bookings while meeting sales and revenue targets. Responsibilities include upselling services, managing event scheduling and space utilization, building client relationships, conducting hotel site visits, supporting accurate event handovers, and participating in promotional activities.
Artificial Intelligence • Legal Tech • Software
Manage the complete B2B sales cycle for major corporate and law firm clients, from prospecting through closing. Build trusted relationships with decision-makers, deliver tailored product demonstrations, collaborate with product, engineering, and legal teams, and help improve acquisition and account management processes. The role requires quota ownership, international business development, scalable growth initiatives, and fluent English and Italian communication.
Top Skills:
Artificial Intelligence
Events • Food • Travel • Hospitality • Hotels & Resorts
Supports the Director of Sales in growing leisure and consortia business for Conrad Dubai. Develops client relationships, conducts sales calls and presentations, attends trade events, generates new accounts, manages assigned markets, and helps optimize revenue across rooms, meetings, events, and food and beverage. Maintains sales intelligence, collaborates with Hilton sales teams, supports commercial strategies, and ensures compliance with hotel standards while delivering personalized luxury hospitality.
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
