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Senior Engineer_Data Engineer_7
[Location; City, Country]
Job Description:
Role Details
1. Team Leadership:
o Knowledge of ITIL processes and incident management frameworks.
o Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities.
o Provide technical guidance to resolve complex issues and optimize workflows.
o Assign tasks, track progress, and ensure SLA compliance for support tickets.
2. Technical Oversight:
o Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
o Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
o Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
3. Incident Management and Escalation:
o Serve as the escalation point for critical incidents and production issues.
o Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
o Drive effective communication with stakeholders on incident status and resolution timelines.
4. Process Optimization and Automation:
o Identify and implement improvements in support processes to enhance efficiency and reliability.
o Leverage automation tools to reduce manual intervention and streamline operations.
5. Collaboration and Stakeholder Management:
o Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution.
o Provide regular updates and reports to leadership and stakeholders on support performance metrics.
6. Documentation and Knowledge Sharing:
o Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.
o Conduct training sessions and knowledge-sharing workshops for the support team.
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Fractal Mumbai, Maharashtra, IND Office
Level 7, Commerz II, International Business Park, Oberoi Garden City, Western Express Highway, Goregaon (E), Mumbai, India, 400063
