The AVP Customer Success will enhance customer relationships, ensure satisfaction and retention, and drive product adoption while collaborating across teams.
This is a remote position.
Job Description
We are currently seeking a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The AVP Customer Success is responsible for cultivating and maintaining strong relationships within all accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management, and Finance teams to ensure our services are delivered successfully.
Key responsibility area
- Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.
- Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.
- Effectively communicate the organizational vision & strategy to the Managers for effective execution
- Drive organizational results thru the Happiness & Product Adoption teams
Requirements
- 10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable), Customer Success, Customer Support or Account Management
- Possess strong phone, written, and verbal communication skills with excellent presentation skills
- Experience working with Senior and Executive-level customer contacts
- Understanding of Internet and web applications with a desire to learn new technologies
- Well-organized, with high attention to detail and the ability to prioritize
- Prior experience in a B2B SaaS is an added advantage
Benefits
100% Remote Working
ESOPS
Similar Jobs
Big Data • Cloud • Software • Database
The role involves designing, building, and maintaining Salesforce solutions for MongoDB's Sales organization, focusing on collaboration, scalability, and security. Responsibilities include development lifecycle management, troubleshooting, and mentorship of junior engineers, while adhering to best practices in CRM solutions.
Top Skills:
ApexAPIsCi/CdEtl ToolsJavaScriptLightning Web ComponentsSalesforceSOQL
Cloud • Information Technology • Productivity • Software • Automation
As a Senior ServiceNow CRM Developer/Administrator, you will lead the design and implementation of CRM solutions, manage platform governance, and mentor junior developers while ensuring optimal service delivery.
Top Skills:
CSSFlow DesignerGlide ApiHTMLIntegration HubJavaScriptRestServicenowSoapXML
Cloud • Information Technology • Productivity • Software • Automation
The ServiceNow CPQ Developer/Administrator designs and configures product pricing and quoting functionalities, integrates with ERP systems, and ensures performance efficiency in the ServiceNow environment.
Top Skills:
CSSFlow DesignerGlide ApiHTMLIntegration HubJavaScriptJSONRest ApiServicenow
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
