The AVP Customer Success will enhance customer relationships, ensure satisfaction and retention, and drive product adoption while collaborating across teams.
This is a remote position.
Job Description
We are currently seeking a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The AVP Customer Success is responsible for cultivating and maintaining strong relationships within all accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management, and Finance teams to ensure our services are delivered successfully.
Key responsibility area
- Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.
- Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.
- Effectively communicate the organizational vision & strategy to the Managers for effective execution
- Drive organizational results thru the Happiness & Product Adoption teams
Requirements
- 10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable), Customer Success, Customer Support or Account Management
- Possess strong phone, written, and verbal communication skills with excellent presentation skills
- Experience working with Senior and Executive-level customer contacts
- Understanding of Internet and web applications with a desire to learn new technologies
- Well-organized, with high attention to detail and the ability to prioritize
- Prior experience in a B2B SaaS is an added advantage
Benefits
100% Remote Working
ESOPS
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