The Senior Process Engineer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Job Title: Automation Prioritization Analyst (C13)
Department: COO Automation Team - Prioritization and Automation Readiness Team
Role Overview: The Automation Prioritization Analyst (C13) is a senior and critical role within the COO Automation Team, dedicated to driving strategic prioritization and ensuring the maximum business value delivery of automation initiatives. This role involves leading the comprehensive process of understanding, evaluating, and ranking automation requests across various Global Assessment Units (GAUs). The analyst will be the primary liaison between the automation team and key business stakeholders, facilitating robust discussions, gathering critical insights, and translating business needs into a clear, stack-ranked automation roadmap. This highly client-facing position requires exceptional communication, analytical, and negotiation skills to influence prioritization decisions, manage expectations, and report on the strategic alignment and impact of the automation pipeline.
Key Responsibilities:
Strategic Prioritization Leadership: Lead the end-to-end prioritization process for all automation requests, ensuring alignment with organizational strategic objectives and business value.
Stakeholder Engagement & Alignment: Proactively engage and meet with business stakeholders and leaders within each GAU to understand their needs, gather critical input, and facilitate consensus on the relative priority and impact of automation initiatives.
Prioritization Framework Management: Develop, implement, and continuously refine a robust prioritization framework (e.g., scoring models, weighted short-job first - WSJF, impact vs. effort) to objectively stack-rank automation requests.
Business Case Development Support: Collaborate with GAUs to ensure comprehensive business cases are developed for automation requests, clearly outlining expected benefits, ROI, and strategic alignment.
Reporting & Communication: Develop and maintain comprehensive reports and dashboards on the automation pipeline, prioritization status, and strategic impact for executive leadership and GAU stakeholders.
Roadmap Influence & Management: Translate prioritized requests into actionable automation roadmaps, collaborating with development teams to ensure clarity of scope and delivery timelines.
Conflict Resolution & Negotiation: Facilitate discussions and negotiate prioritization conflicts among competing business units, advocating for decisions that deliver the highest collective business value.
Process Optimization: Continuously assess and improve the intake, prioritization, and reporting processes to enhance efficiency, transparency, and responsiveness to evolving business needs.
Minimum Qualifications:
Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field. Master's degree preferred.
10+ years of progressive experience in business analysis, program management, portfolio management, or a related field, with a strong focus on strategic planning, prioritization, and direct client/stakeholder engagement in a technology or automation context.
Demonstrable expertise in developing and implementing prioritization frameworks and methodologies within a large organization.
Proven experience in managing complex stakeholder relationships, influencing decisions, and facilitating alignment across diverse business units.
Exceptional analytical, problem-solving, and communication skills (verbal and written), with the ability to articulate complex concepts to both technical and non-technical audiences.
Experience in designing and delivering impactful reports and presentations to senior leadership.
Experience with Lean methodologies or similar process improvement frameworks.
Experience with JIRA or similar work management tools.
Preferred Qualifications:
Certifications in Project Management (PMP), Agile (CSM, CSPO), or Business Analysis (CBAP).
Experience with specific portfolio management or intake tools.
Importance to the Automation Team: This Automation Prioritization Analyst (C13) role is fundamental to the COO Automation Team's ability to deliver strategic value and maintain alignment with overarching business objectives. By leading a transparent and business-driven prioritization process, this role ensures that automation resources are consistently focused on initiatives that yield the highest impact and return on investment. The analyst's direct engagement with GAUs and ability to translate business needs into a clear, stack-ranked roadmap minimizes resource contention, optimizes delivery schedules, and maximizes the strategic influence of the automation function. This leadership in prioritization, coupled with robust reporting, solidifies the automation team's role as a key strategic partner in driving organizational efficiency and innovation.
This is a Individual contributor role.
------------------------------------------------------
Job Family Group:
Business Strategy, Management & Administration------------------------------------------------------
Job Family:
Business Process Re-Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Top Skills
Citi Mumbai, Maharashtra, IND Office
Bandra Kurla Complex Road, Mumbai, Maharashtra, India, 400051
