Asst Manager - Order Management

Key Responsibilities:

• Adherence to all company policies and procedures.
• First point of contact for Sales team and suppliers for processing of Indent & Agency Orders. Managing customer enquiries, providing documents to new customers /suppliers
• Directly responsible for end to end Indent & Agency Order processing activities related to the procurement of goods & services from suppliers across the globe and for direct despatches to customers in India.
• Accurate and timely processing of Indent & Agency orders, sharing of commission statements with suppliers including documentation, validation of PRs, quotation, issuing Proforma Invoice, shipping documents and payment follow ups.
• Manage  High Seas sales , Transit resales and Bond shipments as and when required
• Manage FOC and paid sample orders / distribution for trials including co-ordination and distribution
• Collaborate with stakeholders for data and information on plan for Indent Orders including list of suppliers, approvals and timelines.
• Delivery of original /copy documents within 24 hours of receipt to customers
• Responsible for clearing of Import consignments including import documentation handling, duty payments, co-ordinate with CHA’s , shipping lines and suppliers.
• Co-ordinate with CHA’s and warehouse team for delivery of import consignments and GRN in the system
• Verification of vendor Invoices and services for release of payments
• Support demand planning team with required data for Inventory planning
• Manage New Customer and Vendor on-boarding as well as change requests
• Support demand planning team with forecasts and other relevant data
• Issue Debit & Credit notes and provide data & documentation for the same
• Initiate, manage and maintain cross functional communication /discussions with Sales, Supply Chain, Planner & Finance teams to align on placement of orders & processing of commissions.
• Co-ordinate with Suppliers, Shipping lines and freight forwarders for shipments and resolving queries and issues of customers related to shipments.
• Lead / supports continuous improvement projects
• Publish daily, weekly & monthly , reports, metrics and share Order status trackers with stakeholders
• Ensure monthly KPIs are met
• Timely resolve issues & customer complaints, conduct RCA and implement corrective action
• Ensure compliance with company policies and regulatory standards.
• Publish monthly commission statements and Ensure on time accruals /payments for commissions payable by principals
• Create and update SOPs at regular intervals
• Create and train back-ups and junior CSRs.
• Providing support on ERP projects, performing UAT and other testing

• Qualifications & Experience:

• Graduate/Postgraduate in Commerce, Business Administration, or related field
• 10+ years of experience in independently managing International Order processing activities, Procurement , import /export orders and supply chain processes.
• Good experience in ERP systems and documentation tools (D365 preferred) related to Order management or Sales & Distribution model
• Strong understanding of Indent Order management & procurement processes, and International trade & payment terms.
• Experience in managing Letter of Credit shipments
• Excellent attention to detail and organizational skills
• Good communication, collaborative and coordination abilities

• Preferred Skills:

• Experience in manufacturing, pharma or chemical industry
• Knowledge of ISO standards and audit documentation
• Proficiency in MS Office and document management systems
• Training expertise
• Leading small teams on key projects