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RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.
General Summary
The Case Management Associate will provide operational case management support to the US Underwriting Case Management function. Key responsibilities include case intake, documentation processing, system updates, requirement tracking, and follow-ups to support timely case progression and SLA adherence.
This role operates on a shift basis aligned to US Central Time to enable extended coverage. The position will be engaged initially as a contractor with a defined opportunity for conversion to a full-time role based on performance and business requirements (Within 6 months).
Key Responsibility
Review, capture, and set up new underwriting cases received through designated intake channels. Prepare documents and cases for review, perform data entry across underwriting and workflow systems, and validate completeness and accuracy of submissions, supporting documentation, and data in accordance with established procedures, federal/state regulations, and defined controls.
Process and complete underwriting assignments including ordering and tracking requirements, conducting OFAC procedures, researching incomplete applications, correcting errors, and completing case setup and imaging in accordance with defined procedures.
Complete status updates across all active cases, maintain accurate case records and tracking, and escalate discrepancies, complex, or stalled cases to appropriate team members or supervisors as required.
Initiate timely follow-ups with internal and external stakeholders on outstanding requirements and coordinate across underwriting, case management, and support teams to ensure seamless case progression and timely handoffs.
Maintain established quality, production, and time service standards in accordance with each SLA and task, adhering to data governance and compliance requirements at all times.
Support operational transparency by maintaining accurate status management and contributing to reporting activities as needed.
Provide administrative support to department staff as needed, and perform other duties as assigned.
Maintain regular and predictable attendance on a shift-based schedule aligned to US Central Time (1:00 PM – 11:30 PM IST), with an initial work-from-office period during training, transitioning to the approved hybrid work model thereafter.
Education and Skills
Graduate degree in any stream
Strong written and verbal communication skills.
High attention to detail.
Proficient in MS office
1-5 yrs of prior experience in insurance operations
Experience in underwriting support, insurance, or shared services environment is preferred
What you can expect from RGA:
Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
Join the bright and creative minds of RGA, and experience vast, endless career potential.
We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.
