Job Description
Specific responsibilities include, but are not limited to:
Respond to and help provide resolution to administrative assistant and traveler inquiries related to travel reservations and bookings through Concur and our travel agency partners, helping to identify areas of operational improvement
Follow up with travelers and administrative assistants (travel arrangers) on travel booking compliance to assist with reservation changes that further optimize and reduce spend
Assist with the firm’s processing of unused ticket credits and associated internal processes
Assist with the collection, aggregation, and analysis of travel spend data in support of providing insights to optimize travel costs at both the firm and department levels
Identify opportunities to administer and change configurations in Concur Travel
Work with travel supplier partners including airlines, hotels, and ground services providers to collect data and reporting information as well as identifying new service solutions which would benefit the Firm and its travelers.
Develop and curate content in support of keeping the firm’s travel intranet page updated with relevant information on travel programs with preferred suppliers and partners
Education:
Bachelor’s degree in finance or other business related discipline
Experience Required:
5+ years working in a corporate travel management role or working with a travel supplier supporting corporate travel management programs, including experience working at an airline or travel agency.
Previous Concur Travel administration experience or other online travel booking tool administration experience
Vendor management experience with airlines, hotels, ground providers, travel agencies and travel technology providers
Experience in collecting and curating data from multiple disparate sources in support of synthesizing the data to develop meaningful and actionable reporting to support strategy development
General Requirements:
Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail
A self-directed individual with a can-do attitude, willing to work in an energetic, collaborative, and fast-paced environment, proactive in nature, and a proven ability to resolve issues
Proven outstanding communication (written and verbal), presentation, documentation, and interpersonal skills
Ability to successfully manage multiple priorities and competing demands
High accuracy and detail orientation
Good judgment in terms of escalating issues vs. solving problems independently
Comfort in dealing with ambiguity and uncertainty in a dynamic and fast-paced environment
Ability to be flexible in terms of hours in order to coordinate with team members across various time zones
An analytical mind and a passion/interest in bringing new ideas to increase efficiency of existing processes
Dependable, great attitude, highly motivated and a team player
Reporting Relationships
Head of Global Administration & TravelThere is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
