Associate Specialist , Implementation

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Specialist , Implementation
Overview
Join our CIS team to support customer onboarding and processing implementation projects. This role is ideal for individuals passionate about payment systems, technology, and delivering exceptional customer experiences.
Role Responsibilities
Assist in managing multiple customer processing implementation projects in parallel.
Support end-to-end implementation activities, including project planning, coordination, and execution.
Collaborate with Implementation Managers and Engineers to ensure timely delivery of project milestones.
Document customer requirements and maintain accurate implementation records.
Provide technical and operational support during testing and go-live phases.
Communicate effectively with internal teams and external customers to resolve issues and ensure smooth project delivery.
All About You
Education:
Bachelor's degree in Information Technology, Computer Science, Business, or equivalent work experience.
Knowledge / Experience:
Basic understanding of payment transaction processing and digital ecosystems.
Familiarity with Mastercard products and services is a plus.
Exposure to APIs, mobile wallets, and digital payment solutions preferred.
Skills / Abilities:
Strong verbal and written communication skills.
Ability to learn quickly and work independently.
Good organizational and project coordination skills.
Comfortable working in a technical environment and troubleshooting basic issues.
Team player with a proactive attitude.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.