About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the Role
Zeta is looking to hire an Associate for the Business Operations - Credit Card unit in our offices in Bangalore. We are looking for candidates who have relevant experience in credit card operations management. The candidates should possess experience in credit cards dispute resolution, settlement and reconciliation.
Responsibilities
- Conduct daily, weekly, and monthly reconciliation of Prepaid Wallet, BBPS / RCBP and UPI transactions.
- Review transaction reports and statements to identify discrepancies between internal systems and external bank/partner statements.
- Investigate and resolve reconciliation discrepancies by coordinating with relevant teams (Operations, IT, and partners).
- Ensure that all reconciliations are completed in a timely manner and meet compliance and audit requirements.
- Collaborate with technical teams to improve reconciliation processes and system performance.
- Manage and reconcile chargebacks, refunds, and failed transactions.
- Prepare reports on reconciliation status and escalate unresolved issues as needed.
- Ensure proper documentation of reconciliation processes and transaction history.
- Assist in the development and improvement of reconciliation procedures and controls to enhance efficiency and accuracy.
Skills
- Candidate should have strong knowledge in Excel (Advance Excel will be preferable).
- Experience working in the Bank, NBFC, Fintech or Digital Payments Industry.
- Knowledge of Banking Operations, Payment Systems, Fast / Digital Payments, or Wallet.
- Experience in reconciliation, preferably in Digital Payments, Wallet, UPI, BBPS Proficiency in using reconciliation tools and software, including Excel and other financial systems.
- Familiarity with prepaid wallet systems, payment gateways and transaction flows.
- Ability to work with large data sets and identify trends or anomalies.
- Good communication and collaboration skills.
Qualifications & Experience
- Qualifications: Bachelor’s degree in Finance, Accounting, or a related field.
- Experience:1-6 years in a Bank, NBFC, Fintech or Digital Payments Industry
Location
- Mumbai (Nesco Tower 3, NESCO Complex, 6th floor, Western Express Highway, Goregaon (East)
- Type: Full Time
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
