Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
What You’ll Do
As an Associate Product Manager (APM) at Sprinklr, you will play a critical role in managing and enhancing our product offerings. You will collaborate with cross-functional teams to drive innovation, analyze product performance, and ensure our products align with both customer needs and business goals.
Key Responsibilities
🔹 Own a product module throughout its lifecycle—from ideation to launch and ongoing enhancements.
🔹 Analyze product usage data to identify customer pain points and propose data-driven solutions.
🔹 Develop and implement strategies to improve system resilience and uptime management.
🔹 Promote and optimize Net Promoter Score (NPS) best practices.
🔹 Collaborate with engineering, design, and customer success teams to drive product excellence.
🔹 Conduct detailed data analysis to inform product decisions and strategy.
🔹 Assist in defining the product vision, roadmap, and go-to-market strategy.
🔹 Gather and prioritize customer and product requirements based on market research and user feedback.
🔹 Monitor and analyze product performance metrics, ensuring alignment with business objectives.
What We’re Looking For
✔ 2-3 years of experience in product management or a related field.
✔ Bachelor's degree in Engineering (BE/B.Tech) or MBA preferred.
✔ Strong analytical skills with the ability to interpret data and extract meaningful insights.
✔ Proven problem-solving skills—ability to map customer needs to effective solutions.
✔ Experience in CCaaS (Contact Center as a Service) or CX (Customer Experience) space is a plus.
✔ Knowledge of system resiliency, NPS surveys, and uptime management best practices.
✔ Hands-on experience with SQL and data analytics tools.
✔ Excellent collaboration and communication skills to work across teams.
✔ Ability to manage multiple priorities and execute in a fast-paced environment.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
