Associate Process Manager

The Assistant Manager – Audit, Compliance & Billing will be responsible for driving internal audits, ensuring adherence to organizational policies, maintaining compliance documentation, and managing end‑to‑end billing processes. The role requires strong analytical skills, attention to detail, stakeholder coordination, and the ability to oversee governance and financial accuracy across administrative and operational functions.

Key Responsibilities

Audit & Compliance

• Conduct periodic internal audits across facility operations, travel desk, procurement, and administrative functions.
• Identify process gaps, non‑compliance issues, and risks; recommend corrective and preventive actions (CAPA).
• Ensure adherence to company policies, SOPs, regulatory requirements, and internal controls.
• Maintain audit records, compliance trackers, and documentation for internal and external audits.
• Track and close audit findings with relevant stakeholders within defined timelines.
• Support ESG compliance initiatives by ensuring accurate data capture and documentation.

Billing, Verification & Documentation

• Manage end‑to‑end billing processes for facility, travel, and vendor services.
• Verify invoices, cross‑check supporting documents, and ensure alignment with contracts, SLAs, and PO terms.
• Coordinate with vendors, procurement, and finance to resolve discrepancies and prevent duplicate billing.
• Maintain daily/weekly/monthly billing trackers, accruals, and reconciliation reports.
• Ensure timely processing of invoices for payments and maintain a clean audit trail.
• Prepare MIS reports for management, including cost summaries, deviation reports, and invoice aging.

Vendor Governance & Data Management

• Support vendor performance monitoring through SLA audits, scorecards, and monthly review summaries.
• Ensure accurate maintenance of contract files, renewal schedules, and AMC documentation.
• Maintain dashboards and data sets for audit cycles, billing status, and compliance metrics.

Process Improvement & Stakeholder Coordination

• Identify opportunities to streamline billing, audit, and documentation processes.
• Standardize formats, checklists, and SOPs for audit and compliance functions.

Experience & Skills Required

• 6+ years of experience in Audit, Compliance, Billing, or related administrative/governance functions.
• Strong understanding of audit methodologies, internal controls, and compliance frameworks.
• Hands‑on experience in invoice verification, billing cycles, reconciliations, and vendor coordination.
• Excellent analytical, documentation, and reporting skills.
• High proficiency with MS Excel, MIS, trackers, and data validation.
• Strong communication and stakeholder‑management skills.
• Ability to work independently, manage multiple priorities, and meet strict timelines.
• Detail‑oriented with an ability to identify discrepancies and process gaps.