The Associate Order Manager supports the order lifecycle, maintains data accuracy in ERP, identifies order issues, and ensures customer satisfaction through communication and reporting.
Job Summary & Responsibilities
Requirements
- Bachelor’s degree in business administration, Commerce, Supply Chain, or related field.
- 3–5 years of experience in order management with order fulfilment.
- Strong knowledge of order-to-cash (O2C) processes.
- Experience in Order Fulfillment, Production Planning, Inventory, and Material Management.
- Proficiency in MS Excel and experience with ERP/CRM systems (SAP, Oracle, Salesforce, or similar).
- Excellent communication and coordination skills.
- Strong attention to detail and ability to work in a fast-paced environment.
- Problem-solving mindset with a focus on customer satisfaction
Job Responsibilities:
- Supporting the entire lifecycle of a WWT Order from creation to final product delivery to the customer.
- This support is both transactional and analytical in nature and requires a basic level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers
- Entering and maintaining accurate order related data/information into WWT's ERP system, and helping to modify data analytics / create reports
- Identifying and correcting transactional order issues
- Supporting cross-functional accountability throughout WWT Supply Chain
- Supporting the training and skills development of other employees within the team
- Working to achieve KPIs through operational excellence
- Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied
- Provides order status and reporting to internal and external stakeholders
Top Skills
CRM
Erp
Excel
Oracle
Salesforce
SAP
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