Manage workforce planning through capacity modeling, volume forecasting, staffing plans, scheduling, headcount reporting, attrition tracking, and trend analysis. Monitor demand, shrinkage, productivity, service levels, flexibility, and costs while identifying capacity risks and developing contingency plans. Collaborate with Command Center and Operations teams to improve planning models. The role requires rotational shift availability and fixed weekend days off.
Location: Chennai
Responsibilities:
• Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.
• Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
• Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.
• Maintain headcount reporting, attrition tracking, and business trends for all functions.
• Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans.
• Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models. Requirements:
• Excellent written and verbal communication skills. Open to rotational shift. Complete WFO profile.
Experience: 4-5 years
Sat and Sun fixed off.
Rotational Shifts.
Interested can share CV on [email protected]
IKS Health Mumbai, Maharashtra, IND Office
Mumbai, India
IKS Health Navi Mumbai, Maharashtra, IND Office
Raheja Mindspace, Airoli, Thane, Navi Mumbai, Maharashtra, India, 400708
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