Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling industry to capitalize on the power of cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice of working from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
TITLE: Associate Manager, Project Manager
WHAT YOU’LL DO:
The Associate Manager, Customer Success Services Project Management, is responsible for leading the planning, execution, and governance of complex, multi-stream projects within Duck Creek’s Customer Success organization. This role manages small to medium complex projects or defined workstreams within larger programs, ensuring adherence to scope, schedule, and quality standards under the guidance of senior project leadership.
The position operates primarily at the operational level — focusing on execution, coordination, and delivery discipline while supporting governance and risk management activities across Customer Success initiatives. The Associate Manager partners closely with project sponsors, customer success leads, and technical stakeholders to ensure successful execution in alignment with Duck Creek’s delivery methodologies.
Job Functions & Responsibilities:
Project Management
Plan, execute, and monitor projects to ensure timely delivery within scope, schedule, and budget.
Develop detailed project plans, estimates, and schedules for all phases of delivery.
Manage risks, issues, dependencies, and scope changes with proper governance and communication.
Track, monitor, and report on project progress, deliverables, and milestones to leadership and stakeholders.
Ensure adherence to organizational project management standards, processes, and methodologies.
Provide direction within project teams by setting clear expectations, delegating tasks, and ensuring accountability.
Anticipate and address potential risks, challenges, and dependencies to safeguard delivery outcomes.
Facilitate Agile practices such as Daily Stand-ups and Retrospectives.
Promote and ensure team adherence to Agile principles and practices.
Assist in scheduling upgrades by analyzing resource availability and workload distribution. Ensure upgrade timelines align with organizational priorities and customer commitments.
Tools & Documentation
Manage work items, backlogs, and dashboards in Azure DevOps (ADO).
Maintain accurate project documentation and reporting.
Status Reporting & Communication
Prepare and present clear, concise project updates to senior leadership.
Develop impactful presentations and reports highlighting progress, risks, and mitigation plans.
Serve as the primary point of coordination for cross-functional communication and project activities.
Ensure effective and timely resolution of escalations to maintain customer satisfaction and operational continuity.
Process Improvement
Identify gaps and implement best practices to enhance delivery efficiency.
Drive continuous improvement initiatives across teams and contribute to knowledge sharing.
Data Analysis & Reporting
Perform advanced data analysis, reporting, and forecasting to provide actionable insights that drive strategic decision-making.
Create professional presentations using PowerPoint for stakeholder communication.
Other Responsibilities
Perform other duties as required to ensure successful delivery outcomes.
Act as a steward of the company’s mission, vision, and core values:
Mission: Empower insurers to reimagine the future of insurance.
Vision: Transform insurance technology to help insurers be smarter, faster, and more efficient.
Values: We Prioritize Respect, We Listen, We Care, We Add Value, We Lead.
Competencies:
Core Employee:
Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives
Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions
Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself
Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued
Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others
WHAT YOU’VE DONE:
REQUIRED:
Bachelor’s degree required, and/or higher level, or foreign equivalent, preferably in area with analytic emphasis
Degree preferred or equivalent years of practical job experience in a similar function or role
Project Management Professional (PMP) certification is a plus
Minimum of 8 years’ professional experience, preferably in a similar role
Knowledge, Skills, Abilities & Behaviors:
Strong project management skills with the ability to lead and coordinate multiple projects simultaneously.
Demonstrated ability to deliver projects in complex, dynamic environments.
Excellent written, verbal, and presentation communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to analyze problems, evaluate options, and implement effective solutions.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
Ability to manage time effectively and prioritize competing tasks.
Strong interpersonal skills to build and maintain relationships with stakeholders.
Ability to manage conflict and drive resolution across diverse teams.
Familiarity with Agile and traditional project management methodologies.
Capacity to balance short-term project demands with long-term strategic goals.
Commitment to continuous improvement and best practice adoption.
High level of professional integrity and accountability.
Adaptability and resilience in fast-paced and evolving environments.
Alignment with Duck Creek’s mission, vision, and core values.
Other Requirements:
Travel: 0 – 25%
Work Authorization: Legally authorized to work in the country of the job location.
WHAT WE STAND FOR
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improves our products, services, and systems.
As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/
Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection
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