Lead and develop a team supporting enterprise applications: manage incidents, changes, deployments, vendor relationships, SLAs, root-cause analysis, compliance (GMP/CSV), security, and continuous service improvements.
Work Schedule
OtherEnvironmental Conditions
OfficeJob Description
The Associate Manager, IT – Applications Management is responsible for leading a team that supports, maintains, and enhances enterprise and business-critical applications. This role blends people leadership, application lifecycle management, and operational excellence to ensure stable, secure, and high-performing application services.
The Associate Manager will partner closely with business stakeholders, vendors, and cross-functional IT teams to drive incident resolution, problem management, application improvements, and continuous service optimization. This role plays a key part in enabling Thermo Fisher’s global business operations through reliable and compliant application support.
Key Responsibilities
- Lead, mentor, and develop a team of application support analysts and engineers
- Conduct performance reviews, goal setting, and career development planning
- Manage workload distribution, on-call/shift coverage, and team capacity
- Own day-to-day support for enterprise and business applications.
- Ensure adherence to ITIL processes including Incident, Problem, Change, and Service Request Management
- Drive root cause analysis and permanent fix implementation for recurring application issues
- Monitor application health, performance, and availability against SLAs
- Coordinate application deployments, upgrades, patches, and maintenance activities
- Act as an escalation point for business-critical application issues
- Build strong relationships with business partners and ensure clear communication of status and risks
- Manage third-party vendors and application support partners to meet contractual SLAs
- Identify opportunities for automation, process improvement, and service optimization
- Support audit readiness and compliance activities, including GMP and Computer Systems Validation (CSV) where applicable
- Ensure data privacy, access controls, and security standards are followed across supported applications
Education & Experience
- Advanced Degree with 3+ years of relevant experience or
bachelor’s degree with 5+ years of experience supporting enterprise applications in large, global environments - Preferred fields: Computer Science, Information Technology, or related discipline
- 1–3 years of supervisory or people management experience
Technical & Functional Skills
- Strong experience supporting enterprise applications.
- Working knowledge of ITIL service management practices (ITIL certification preferred)
- Experience with application lifecycle management, change control, and release management
- Familiarity with SQL, batch jobs, integrations, and application monitoring tools
- Understanding of data privacy, access management, and application security principles
- Proven ability to manage priorities across multiple applications and stakeholders
- Strong problem-solving skills with structured root cause analysis
- Excellent written and verbal communication skills, including explaining technical concepts to non-technical audiences
- Strong customer service mindset and relationship-building skills
- Experience working in cross-functional and global teams
Preferred / Nice to Have
- Six Sigma Green Belt or Black Belt
- Experience in regulated environments (pharmaceutical, life sciences, or manufacturing)
- Knowledge of GMP and Computer Systems Validation (CSV)
- Experience supporting applications impacting 50–100+ users
Working Hours:
India: 05:30 PM to 02:30 AM IST
Top Skills
Sql,Batch Jobs,Integrations,Application Monitoring Tools,Itil,Computer Systems Validation (Csv),Gmp
Thermo Fisher Scientific Greater Mumbai, Maharashtra, IND Office
Delphi Building, CTS No. 12/1 to 12/4 - Village Powai 1st Flr, C wing, Greater Mumbai, Maharashtra, India, 400076
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