Associate Manager - Customer Success

Company Description

We are part of Publicis Groupe, one of the oldest and largest marketing and communication organizations in the world. Headquartered in Paris, we have 80000+ employees who operate globally. We are India's leading Digital Business and Marketing Transformation Company. Founded in 2000, we have offices in Mumbai, Gurugram, Bengaluru, and Vietnam. Our clients are based across India, Asia-Pacific, the Middle East, Europe, the USA, and Canada. Over the last 20 years, we have successfully implemented ground-breaking digital marketing campaigns for global brands. We’ve impacted varied industries, including Media, FMCG, BSFI, Technology, Telecom, Retail, and many more.

Job Description

4-6 years of project management and BA experience of managing technology projects

· Must have delivered at least 2 large projects in latest technologies or CMS platforms in the recent past

· Master of agile software development methodologies, amongst other methodologies

· Experience in running or working with agile teams (preferably Scrum)

· Understanding of business requirements, user stories, and acceptance criteria

· Ability to provide proactive and assertive leadership in problem solving, managing financial success of projects, maintaining timelines, and reducing waste

· Strong interpersonal skills and able to resolve conflict with productive outcomes

· Ability to effectively work across departments with diplomacy and a firm understanding of other’s roles and perspectives

· Ability to manage multiple work-streams (projects) effectively and efficiently.

· Ability to view problems in context at the system level and align solutions with the strategic direction of our customers and organisation

· Experience with multiple application lifecycle management solutions

· Proactive, adaptable, and flexible. Strong attention to detail

· Life-long learner, demonstrated commitment to continuous improvement

· Demonstrable ability to operate under tight deadline with complex business/technical solutions

· Ability to manage workload with minimal supervision

· Excellent written and verbal communication skills

Key Skills :

· Sound foundational knowledge of IT infrastructure and architecture

· Ability to communicate effectively in both technical and non-technical terms

· Well versed with PM tools (Zoho Projects, JIRA etc.)

· Risk Management

· Technical documentation (FSDs, BRDs etc.)

Qualifications

Any Graduate

Additional Information

All your information will be kept confidential according to EEO guidelines.