Associate 协理, Key Account Management, HR Consulting Business

Company:Mercer

Description:

We are seeking a motivated and business-driven professional to support the growth of Mercer’s Taiwan Career business. This role will support Key Account Management and Business Development, focusing on client engagement, sales enablement, and delivering high-quality rewards and talent-related solutions.

You will play a critical role in identifying client needs, supporting account strategies, and ensuring that client engagements run smoothly and professionally.

We will count on you to:

• Client Engagement & Needs Identification

• Serve as a first-line contact for assigned clients.
• Develop a deep understanding of client business priorities, procurement processes, and HR challenges.
• Analyze and articulate client needs, especially related to compensation, rewards, and workforce issues, to support account planning and proposal development.
• Conduct research on client organizations, including organizational structure, business performance, and industry dynamics, to inform sales discussions.

• Sales Support & Opportunity Development

• Leverage B2B sales experience to navigate and support engagement within large enterprise procurement and decision-making processes.
• Translate client pain points into potential Mercer solutions across rewards, talent, and workforce products.
• Assist in preparing sales materials, proposals, and presentations.
• Facilitate communication between internal teams and clients, ensuring clarity on requirements, data submissions, and methodology.

What you need to have: 

• Bachelor’s degree in Human Resources, Business, Economics, Statistics, Psychology, or related fields.
• 3–6 years of relevant experience in:
   – B2B product or solution sales, preferably with enterprise clients
   – HR consulting, internal HR/rewards, or other client-facing professional services
• Strong understanding of enterprise procurement and decision-making workflows.
• Ability to analyze HR-related business needs and translate them into actionable recommendations or potential solutions.
• Experience supporting or coordinating rewards-related projects is a plus (e.g., compensation benchmarking, job architecture, incentive programs).
• Proficiency in Excel and PowerPoint; comfortable handling datasets and preparing client-ready materials.
• Strong communication and relationship management skills; able to articulate technical concepts in business language.
• Able to manage multiple tasks in a dynamic environment with high attention to detail.
• Professional fluency in both Mandarin and English.
• Willingness to travel occasionally for client or internal meetings.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.