Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.
We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.
As the Associate for Fraud & Risk Operations, you'll be responsible for handling customer queries via Web Chat and E-mail on a daily basis working as part of a wider and local team.
Responsibilities
Managing Fraud Control and Risk Management for all products by understanding the emerging fraud patterns and developing the fraud management system based on valid triggers and alerts
Handling customer queries on Web Chat and E-mails
Responsible for analysing, predicting and preventing fraud losses
Detecting and preventing fraudulent activities relating to but not limited to player authenticity verification, KYC, multiple ids, money laundering and collusion
Investigating players' accounts for suspected fraudulent activity and ensure all processes, workflows and guidelines are followed
Composition of reports and dashboard regarding fraudulent activities on a daily, weekly, monthly, and quarterly basis
To check potential fraud activities to mitigate the risk in online transactions, and escalate issues promptly if needed
Investigating suspicious withdrawal requests for any fraudulent activity and take appropriate action in line with the operating procedure
Delivery of advanced analytical projects within a fast-moving environment
Extracting and analysing very large and multi-dimensional data sets, working closely with internal units to drive insights.
Requirements
Relevant experience in an analyst function, preferably in the gaming or IT sector
2+ years of Risk Operations experience in gaming and with an interest in sports is a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
A keen interest in sports is a plus
Degree (or equivalent) in the quantitative areas or relevant experience gained in data analytics
Ability to clearly communicate ideas and results to non-technical business-oriented stakeholders
Ability to turn complex concepts into actionable recommendations
The candidate should be an analytics-driven individual with excellent problem-solving skills
The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
The candidate is expected to be detail-oriented for financial data check with the hands-on and practical experience of back-office system
Benefits
Annual Performance Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Health and Life Insurance
IT Asset provided
5 days working
Paid leaves of 21 days (excluding 12 public holidays)
Team fun activities
Quarterly Team Outings
Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!
Highly talented, dependable co-workers in a global, multicultural organization
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Interview Process
Remote 30 min Aptitude Test
Remote screening with our Talent Acquisition Team
Remote interview loop with 2x Ops Team Members (30 mins each)
Document verification
24-72 hour feedback loops throughout the process
Working at Sporty
The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Top Skills
What We Do
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.
We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.
