About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
- Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off
- Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required
- Manage the verification of assigned cases and represent the case manually or take no action depending on findings
- Log and process dispute/chargeback cases with accurate classification and evidence tagging
- Gather and review customer, seller, and transaction evidence; conduct interviews when required.
- Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings
- Investigate Company seller accounts to understand validity of disputed payment
- Apply profile activation/deactivation checklists and verify customer history for claim validation.
- Prepare and submit evidence packets for representments and reversals
- Use tools and automated workflows to reduce manual errors and support decision-making.
Maintain clear documentation and escalate high-risk or anomalous cases.
Qualifications- Bachelor’s degree
- 0–2 years of experience in dispute management, chargebacks, risk operations, or related financial services roles.
- Attention to detail.
- Good written and verbal communication skills.
- Ability to follow structured processes and manage time-sensitive tasks.
Comfortable working in a fast-paced, accuracy-driven operations environment.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Sutherland Thāne, Mahārāshtra, IND Office
Thane Belapur Road, Thāne, Maharashtra, India, 400605
