Associate Director

Key Responsibilities:

Strategic Leadership:

• Lead and develop a high-performing team of Functional Implementation Consultants and Implementation Managers.
• Define and execute implementation strategies that drive customer adoption, operational efficiency, and long-term success.
• Serve as the primary escalation point for complex client and implementation challenges.
• Foster a culture of accountability, continuous improvement, and customer-centric execution.

Project Oversight:

• Oversee multiple implementation projects, ensuring adherence to timelines and quality standards.
• Allocate resources effectively to balance team workload and project priorities.
• Monitor project progress, identify risks, and proactively implement mitigation strategies.

Customer Engagement:

• Build and maintain strong relationships with key stakeholders at client organizations, ensuring alignment with their business goals.
• Drive client satisfaction by ensuring smooth onboarding, consistent communication, and tailored solutions.
• Represent the organization in high-stakes meetings, demonstrating expertise and thought leadership.

Process Improvement:

• Identify opportunities to optimize implementation methodologies and workflows.
• Collaborate with internal teams (product, data integration, and support) to enhance product features and implementation capabilities.
• Develop and enforce best practices, documentation standards, and operational guidelines.

Data Management and Reporting:

• Ensure the accuracy and completeness of all master data and workflow configurations during onboarding.
• Provide detailed reporting on project status, efficiency metrics, and client feedback to all stake-holders.

Experience:

• 10+ years of experience in RCM operations, client onboarding, Implementation or a related role, preferably in healthcare.
• At least 2 years of managerial experience leading implementation teams or similar roles.

Skills and Competencies:

• Deep understanding of U.S. healthcare workflows, including patient registration, insurance verification, prior authorization and billing cycles.
• Strong analytical and problem-solving skills to manage complex implementations.
• Exceptional communication skills, including the ability to present to senior executives and conduct effective training sessions.
• Proven track record of leading cross-functional teams and delivering large-scale projects on time.
• Proficiency in EHR/EMR/EPM systems and other healthcare technologies is highly desirable.

Job Competencies:

• Leadership: Inspire and motivate teams to achieve their highest potential.
• Customer Focus: Prioritize client needs and deliver outstanding service.
• Strategic Thinking: Develop and execute plans that align with organizational goals.
• Adaptability: Thrive in a fast-paced environment and effectively manage changing priorities.