The role is responsible for developing and automating test cases. They understand the internal workings of the software/product being tested. The incumbents have good programming skills and debug the code if required.
Key Responsibilities and Duties
- They often write test scripts using scripting languages to automate test scenarios for checking the functionality and performance of the code.
- These professionals are involved with performance testing, and User Acceptance Testing (UAT) of the developed solution.
- University (Degree) Preferred
- 5+ Years Required; 7+ Years Preferred
- Physical Requirements: Sedentary Work
Career Level
9PL
The QA Associate Director leads quality assurance strategy, managing and mentoring a team of QA professionals while driving innovation in functional and automation testing. This role establishes testing frameworks, collaborates with cross-functional stakeholders, and champions continuous improvement to ensure the reliability and maintainability of products and applications.
Required Skills:
Strong experience in functional and automation testing for web applications and microservices
Hands-on expertise in Java, Playwright, Selenium WebDriver, and BDD frameworks
Experience in API automation and testing using Rest Assured, Postman, and SoapUI
Solid SQL skills for data validation and ETL testing
Experience designing and implementing comprehensive test strategies and automation frameworks from scratch
Proficiency in performance testing for applications, microservices, and APIs
Experience creating detailed test plans, test scenarios, and test cases aligned to business requirements
Strong manual testing capabilities including test case design, execution, and defect management
Working knowledge of Agile and Scrum methodologies
Proven ability to lead, mentor, and develop high-performing QA teams
Strong cross-functional collaboration skills with engineering, product, and business stakeholders
Ability to drive a culture of quality, accountability, and continuous improvement
Experience in managing performance, building team capability, and driving talent development
Experience leveraging AI-driven testing tools and emerging technologies to modernize QA practices
Demonstrated ability to scale automation capabilities and improve testing efficiency across the enterprise
Forward-thinking mindset with a passion for adopting innovative solutions in quality engineering
Key Responsibilities and Duties
Define the test strategies for Automation, Regression and Smoke Testing.
Effectively manage and lead a test teams.
Understand and implement the testing processes.
Prepare automation test plans.
Deploy and manage test frameworks.
Identify and communicate risks during test planning and execution phases.
Own (Lead) the end-to-end testing tasks like scoping, estimation, planning, work allocation, resource management, test design & execution, defect management, progress tracking & status reporting, management reporting, UAT support, test closure etc.
Plan & coordinate for timely availability of the test data & environments
Proactively communicate and collaborate with project teams, test teams and support partners across US & India
Ensure that all test execution activities are conducted for projects per procedure / requirements.
Self-starter, highly organized; Works well with all functional levels in the organization; excellent presentation and interpersonal skills; high level of business management and facilitation skill; capability to resolve complex problems with minimum confusion, frustration, and inconveniences for all parties concerned.
Customer focused; Action-Oriented; Building Team Spirit; Self Development; Creativity & Innovation; Problem Solving; Ethics & Values
Ability to handle multiple tasks and to work independently as well as in a team setting.
Define and implement the QA metrics framework.
Identify & drive the improvement opportunities in the QA space.
Should be willing to work in shifts and provide QA support on weekend as per the project requirements.
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Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
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