This role is eligible for our hybrid work model: Two days in-office.
Our Technology team is the backbone of our company: constantly creating, testing, learning, and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.
Why this job’s a big deal:
Priceline is looking for a skilled Associate Desktop Engineer to join the Desktop Engineering team. This team is responsible for managing the desktops around the world, along with the iPads, iOS & Android devices. We do this using Microsoft Intune and Jamf, along with Google Workspace & Zoom. In addition to this, we are looking for this person to provide tier 3 support for the Support team, as well as excellent white glove support for C levels and execs.
In this role you will get to:
Work on projects, troubleshooting, escalation and support.
Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, escalating more complex problems to management or technical staff.
Log and track all requests, incidents and tasks utilizing Jira Service Desk.
Train users on various software and system hardware.
Configure computers, install software, and set up peripheral equipment.
Request service/support from software and hardware vendors regarding defective products.
Protect confidentiality with regards to all aspects of employee and corporate information.
Who you are:
Excellent written, verbal communication, and organizational skills.
Good attention to detail, work ethic and interpersonal skills.
Ability to handle confidential information in a discreet, professional manner.
Proficiency in the following: Lenovo & Apple, JIRA Service Desk, Windows 10/11 and macOS 15+, Microsoft Active Directory and Exchange, AWS Workspace, Okta, Google Workspace, ClearPass, Zoom.
Microsoft Intune/Entra (Primary skill), JAMF or Apple MDM(Primary skill), Google Workspace (Secondary skill) administration experience is a MUST
Experience: 2+ years’ experience as a Desktop Engineer in a medium or a large-scale organization.
Education: Bachelors’ Degree in Computer and Information Science or equivalent experience.
#LI-hybrid
Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.
Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.
We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.
If you want to be part of something truly special, check us out!
Flexible work at PricelinePriceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.
To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.
Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary.
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