Associate Design Program Manager, Payments Operations

Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver an outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Joining our 75+ global design team that supports Operations teams across the Corporate and Investment Bank, you will align with our expanding Payments Operations business to promote Agile practices, implement operational improvements, and ensure effective collaboration across design, product, and technology teams. You bring strong organizational and problem-solving skills and proactively embrace experimentation and continuous improvement in your day-to-day work. As someone with a passion for design / user experience, you are highly adept at advocating for its role in successful product development with product and tech partners.
Job summary:
As an Associate Design Program Manager within our global design team, you will align with our expanding Payments Operations business to promote Agile practices, implement operational improvements, and ensure effective collaboration across design, product, and technology teams. You bring strong organizational and problem-solving skills and proactively embrace experimentation and continuous improvement in your day-to-day work. As someone with a passion for design / user experience, you are highly adept at advocating for its role in successful product development with product and tech partners.
Job Responsibilities:

1. Oversee the delivery of your assigned portfolio or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans, ensuring that resources are aligned with the highest priority strategic business initiatives. Manage program risks and drive issue resolution to ensure successful delivery.
2. Lead the implementation and continuous improvement of Agile practices within the design team by facilitating the introduction of Agile ceremonies, providing training and coaching, fostering cross-functional collaboration, and advocating for Agile principles to enhance team efficiency, collaboration, and transparency. Identify and implement other operational process improvements (outside of Agile) to allow for more efficient and streamlined work delivery.
3. Build strong connections across design, product, and technology partnerships, enabling collaboration and connectivity across distributed teams, including design program managers embedded in other parts of the Operations portfolio.
4. Facilitate the delivery of a variety of reporting needs at the program and portfolio level, including status and impact reporting, as well as annual budget planning and monthly updates on resource utilization and forecasts.
5. Monitor and track OKRs to assess the success of individual and team initiatives.
6. Collaborate with design to facilitate workshops to drive alignment, ideation, and problem-solving across teams and stakeholders.
7. Maintain a pulse on team health and morale, communicating risks and improvement opportunities to the leadership team.
8. Contribute best practices, tips, and templates to the core Design Program Management team proactively.
9. Advocate for the role of design in product development by educating stakeholders on its value and impact, fostering a deeper understanding and appreciation of design's contribution to business success.

Required qualifications, capabilities, and skills

• 7 years minimum experience in Design Program Management, User Experience Design, Design Operations, Design Management, Product Delivery, or Operations role dedicated to improving design delivery within a cross-functional, agile product delivery environment including a high level of proficiency working in Jira, including dashboards and automations
• Knowledge of the end-to-end product design process, design and delivery workflows, design systems, tools, and agile delivery methods
• Demonstrated results in implementing and/or improving delivery workflow processes with increased speed and efficiency
• A growth mindset with enthusiasm for scaling design delivery and enabling data-driven decision-making
• Experience navigating complex matrix organizations, anticipating and resolving blockers, and influencing at all levels
• Confident facilitator, communicator, and cross-connector of people, information, and ideas
• Proficiency in Microsoft Teams, Confluence, Figma. Powerpoint, Excel

Preferred qualifications, capabilities, and skills

• Professional qualification in Lean Project Management, Agile/Scrum Certification or Product Management
• Knowledge and understanding of the business value of design, design processes, and workflows
• Understanding of service design principles, research methods, systems thinking, and experimentation practices is a significant advantage

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.