Supports quarterly operational data collection, validation, analysis, and reporting. Investigates customer-reported data for revenue leakage, delivers performance analytics, resolves customer inquiries, provides training, documents issues, supports finance updates, and contributes to system enhancements and process improvements. The role requires strong analytical, communication, organizational, and problem-solving skills while managing tight deadlines and multiple priorities.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Analyst, Analytics & Metrics
Overview
The Global Statistics / Quarterly Mastercard Reporting ("QMR") group is responsible for the collection, analysis and reporting of Mastercard's operational performance, inclusive of providing thought leadership to continuously evolve Mastercard's internal and external reporting of key metrics. The QMR group is responsible for the collecting and validating data in an accurate and timely manner while adhering to tight timelines, performing various procedural controls and maintaining high standards for data integrity. As a core member of the QMR team you will participate fully in all QMR "Close" activities and assist in operational process management, development and improvement, including analysis of existing needs.
Role• Support collection, validation, and reporting of quarterly operational reported data• Leverage analytics to analyze customer reported data to ensure no revenue leakage• Provide analytical research across QMR and switched activity for management discussions• Deliver advanced, detailed, persuasive customer performance data analytics• Support projects related to all operational metrics/drivers and associated revenue• Effectively communicate inquiries with customer to quickly resolve open issues• Provide customer support and training related to QMR topics to both internal and external customers• Clear and concise documentation with internal systems for tracking inquiries• Support quarterly QMR business update to regional finance teams• Key contributor for developing and testing system enhancements/process improvements
All About You• Self-starter and fast learner who thrives under tight timelines• Excellent customer service and communication skills, both written and oral• Intellectually curious and driving issues to the root cause• Ability to organize and prioritize workload while handling multiple business tasks• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis• FP&A experience is preferred• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.• Strong organizational and problem-solving skills with great attention to detail• Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Analyst, Analytics & Metrics
Overview
The Global Statistics / Quarterly Mastercard Reporting ("QMR") group is responsible for the collection, analysis and reporting of Mastercard's operational performance, inclusive of providing thought leadership to continuously evolve Mastercard's internal and external reporting of key metrics. The QMR group is responsible for the collecting and validating data in an accurate and timely manner while adhering to tight timelines, performing various procedural controls and maintaining high standards for data integrity. As a core member of the QMR team you will participate fully in all QMR "Close" activities and assist in operational process management, development and improvement, including analysis of existing needs.
Role• Support collection, validation, and reporting of quarterly operational reported data• Leverage analytics to analyze customer reported data to ensure no revenue leakage• Provide analytical research across QMR and switched activity for management discussions• Deliver advanced, detailed, persuasive customer performance data analytics• Support projects related to all operational metrics/drivers and associated revenue• Effectively communicate inquiries with customer to quickly resolve open issues• Provide customer support and training related to QMR topics to both internal and external customers• Clear and concise documentation with internal systems for tracking inquiries• Support quarterly QMR business update to regional finance teams• Key contributor for developing and testing system enhancements/process improvements
All About You• Self-starter and fast learner who thrives under tight timelines• Excellent customer service and communication skills, both written and oral• Intellectually curious and driving issues to the root cause• Ability to organize and prioritize workload while handling multiple business tasks• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis• FP&A experience is preferred• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.• Strong organizational and problem-solving skills with great attention to detail• Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Mumbai, Maharashtra, IND Office
Mastercard Mumbai, India Office
Bandra Kurla Complex Road, Mumbai, Maharashtra, India, 400051
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