Specialist - Adobe Workfront System Admin - IN
Adobe Workfront System Administrator role is pivotal in the ongoing development of the Marketing project management platform. This role involves interacting with various teams globally across different departments to optimize collaboration, planning, and project delivery. The individual will partner closely with the Product Owner and other admins/project managers to drive process improvements and maintain the Workfront system. The role also involves driving reporting, onboarding, adoption, and user engagement of Adobe Workfront.
Key Responsibilities and Duties
- Perform daily system administration duties and activities such as add/update/manage users, groups, teams, access levels, request queue management and respond to new user requests within 24 hrs.
- Assist in building reports & dashboards update custom forms as well as communicating changes to requestors and/or impacted groups as required.
- Conduct system audit and cleanup efforts for improving overall system organization.
- Assist in developing and conducting employee training to ensure Marketing users are proficient with the use of Workfront.
- Ability to configure and test Workfront objects (custom forms, project templates, programs, portfolios, reports, dashboards, approval processes, email notifications, statuses, job roles, teams, groups, layout templates, filters, views, groupings, etc.) as well as assist with training users on the new
- configurations.
- Provide support, triage, troubleshoot and resolve incidents around any Workfront related technical issues and communicate resolution to impacted groups & workmates.
- Maintain comprehensive documentation of systems, integrations, and processes.
- Tackle other special projects as business needs require.
- Ability to build strong rapport with members of the groups you support.
- Participate in continual efforts to improve processes, optimize, gain efficiencies, and support the tool to scale to Marketing team growth.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 3+ Years Required; 5+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
7IC
Related Skills
Agile Methodology, Audience Insights, Audience Segmentation, Consultative Communication, Customer-Focused Campaign Development, Data Analysis, Digital Savviness, Group Problem Solving, Marketing Analytics, Marketing Automation, Process Management, Relationship Management, Strategic Thinking, Test & Learn Mentality
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Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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What We Do
Every worker deserves a secure retirement. For more than 100 years, weʼve delivered it for millions of people—and weʼre not done yet. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management.
But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
And weʼre hiring. When you work at TIAA, youʼre making a difference in the lives of our clients. Weʼre always on the lookout for great people to become part of our coalition of champions and are committed to providing equal opportunity across all employment practices as we believe our employees have a right to a diverse and inclusive workplace. Join our team today in the fight to help more people to and through retirement.
Why Work With Us
TIAA provides financial security for millions and offers our employees opportunities to grow in a culture that embraces diversity, innovation, and high performance.
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