Company Description
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
Job Description
1.Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals
Qualifications
minimum HSC or Graduation
Additional information
1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications
Qualifications
minimum HSC or Graduation
Additional information
1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications
Additional Information
1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
