Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Customers:
To focus on Customers and Customer service to meet or beat the Customer Satisfaction Survey Score !
To arrive at Root Cause and design Corrective and Preventive Actions for Customer complaints and issues and implement the Actions after discussion with stake holders and share the same with the customers!
Publish weekly Customer Order Status Communication and track compliance of visibility shared vs actual order shipped and daily communicate to customers orders with changes with respect to dates/ Holds
Colleagues & Culture
To take personal ownership of safety, compliance, cybersecurity and drive greater involvement through Employee engagement initiatives
Revenue:
Responsible for Order fulfillment of Spares Business for Thermo Fisher Scientific India.
To Book Customer order within 24 hours from receipt of SAP Quote. To Check Customer PO for Payment term, Inco term etc before Order booking.
Daily Backlog Analysis basis Customer Requested Delivery Date and Commercial clearance - Analyze orders which are past overdue, and which will get overdue in next 7 days
Lead Weekly Spares Backlog Meetings and Division backlog meetings
Provide Daily Delivery Note to Warehouse for Customer orders
Coordinate with logistics team to ensure timely delivery of shipment
Provide details for Revenue Recognition to Finance team to help meet or exceed the Revenue Target
Profitability & Cash Flow:
Leverage Practical Process Improvement Projects to improve processes, drive continuous improvement and improve customer experience
Deliver Days Of Supply (DOS) & Excess & Obsolete Inventory reversal targets
Qualification
B Com/B Tech/BE; Master in SCM/MBA will be added advantage
Minimum experience of 5 years in relevant positions, meeting the required skills and abilities
Previous experience in Customer Service and Order fulfillment will be preferred
Skills, Knowledge And Experience
Hands on working knowledge of SAP MM Module
Should have good knowledge and experience in material planning and inventory management
Should have strong numerical ability.
Ability to take challenges
Good Analytical skills
Excellent oral and written communication and coordination skill
Familiar with ERP operating systems like SAP and MS Office
Top Skills
Thermo Fisher Scientific Greater Mumbai, Maharashtra, IND Office
Delphi Building, CTS No. 12/1 to 12/4 - Village Powai 1st Flr, C wing, Greater Mumbai, Maharashtra, India, 400076
