Responsible for building relationships with SNPs, coaching and developing high-performance teams, analyzing metrics, driving capacity planning, and ensuring service level standards.
- Responsible for building relationships with SNPs over a designated geographic territory, including regular onsite visits at partner locations.
- Lead, coach, support and develop SNPs to build a high-performance culture with a focus on talent mobility and progression, retention, and continuous engagement.
- Ensure a framework is in place across SNPs to consistently measure and analyze key metrics and program performance against internal targets and client commitments, such as SLAs, TATs, CSAT and NPS.
- Driving capacity planning and sharing volume projections with SNPs.
- Ensure SNPs are approriately trained to achieve required service level standards and expectations, as well as effective customer management, with appropriate soft skills, process management and system access.
- Ongoing performance monitoring SNPs to ensure SLAs are achieve or driving corrective action when SNPs are underperforming.
- Working closely with operations team to identify when proactive intervention is needed with SNPs to ensure service events remain on track.
- Work with functional teams, such as Data Analytics and Account Management, to maintain and monitor performance dashboard of SNPs within the territory and foster healthy competition with the territory to drive performance, as well as benchmarking service/claim cost across SNPs to identify opportunities to improve costs.
- Develop effectiveness in interacting and managing SNPs, including but not limited to constantly reenforcing our expectations, identifying and addressing root cause(s) of any issues, improving partner performance, identifying and addressing negative trends and taking corrective action, as necessary.
- Supporting field SNP audits, as required.
- Partner with Service Network team to create closed loop feedback on vendor performance and share leads for potential new SNPs.
Similar Jobs
_0.png)
Cloud • Information Technology
The Senior Database Administrator will manage Oracle databases, drive incident resolutions, optimize database performance, and ensure compliance with service-level agreements while participating actively in client interactions.
Top Skills:
AsmAws RdsData GuardExadataGolden-GateLinuxOemOracle CloudRacRmanShell ScriptingUnix
Aerospace • Software • Transportation
The Senior Engineer - Oracle Database Administrator is responsible for database architecture design, management, ensuring security, backups, capacity planning, and issue resolution.
Top Skills:
AsmLinuxOracle DatabaseOracle Rac
Aerospace • Software • Transportation
Responsible for designing and managing the organization's database architecture, ensuring secure access, availability, and resolving issues to maintain performance.
Top Skills:
AsmLinuxOracle DatabaseOracle Rac
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
