The Applications Support Analyst is responsible for resolving application issues, maintaining application systems, and ensuring operational stability. This role includes risk assessments, technical documentation maintenance, liaising with users and technology groups, and enhancing application potential.
Responsibilities:
- Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Identifies ways to maximize the potential of the applications used
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as SME to senior stakeholders and /or other team members.
Qualifications:
- 4.5 to 0 years’ experience in an Application Support role.
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
- Experience with handling Linux Operating systems
- Proficient in SQL using Oracle and SQL server DB
- Java Web application support experience especially with WebSphere/Tomcat/Weblogic environment
- Experience with supporting Java web applications using – Openshift(Containers), Couchbase, MongoDB
- Understanding for Content Delivery Networks like Akamai, Firewalls and Load Balancers
- Middleware exposure including NDM configuration experience, SFTP knowledge and MQ configuration knowledge
- Experience with monitoring tools ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
- Experience with scheduling jobs using Autosys tool
Experience with Scrum methodologies and JIRA
------------------------------------------------------
Job Family Group:
Technology
------------------------------------------------------
Job Family:
Applications Support
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Top Skills
Java
SQL
Citi Mumbai, Maharashtra, IND Office
Bandra Kurla Complex Road, Mumbai, Maharashtra, India, 400051
Similar Jobs
Be an Early Applicant
The IT Business Analyst 2 will bridge communication between business users and the Technology team, focusing on understanding and documenting requirements, assessing risks, creating reports, and participating in testing. This role demands strong analytical skills, attention to detail, and the ability to work with technical teams simultaneously.
Be an Early Applicant
The Testing Sr Analyst role involves leading User Acceptance Testing efforts, designing test strategies, analyzing systems for quality assurance, managing testing activities, and mentoring junior team members while ensuring compliance with regulatory standards.
Be an Early Applicant
Perform full lifecycle DevOps activities for new and existing observability tools/platforms in an enterprise environment, design telemetry strategies, troubleshoot incidents, optimize resource allocation, and collaborate across observability domains.
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
