Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Salesforce Development
Good to have skills : Salesforce Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
It is mandatory to work in rotational shifts 24*7 to ensure full-day support coverage of applications and data workflows.
As an Application Support Engineer, you will engage in a variety of Salesforce tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all components function seamlessly. You will also be responsible for documenting solutions and providing insights to enhance system efficiency, all while maintaining a focus on delivering exceptional service to users and stakeholders.

Roles & Responsibilities:
- Monitor application status using provided dashboards or tools for common issues.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of system enhancements.
- Provide training and support to users on system functionalities.

Professional & Technical Skills:
- Must-Have Skills: Proficiency in Salesforce Development.
- Good To Have Skills: Experience with Salesforce Administration.
- Strong understanding of Apex programming and Visualforce pages.
- Familiarity with Salesforce Lightning components and frameworks.
- Experience in integrating Salesforce with other applications and services.

Additional Information:
- The candidate should have minimum 2 years of experience in Salesforce Development.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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