Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Salesforce Development
Good to have skills : JavaScript, Salesforce Administration, Salesforce Sales Cloud
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Must have to work in shifts in rotation and providing 24x7 monitoring and L1 and L2 support of applications and data workflows.
Role: L1 and L2 Support
As an application support engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business in Salesforce. Your typical day will include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all components function seamlessly. You will also be responsible for providing support to users, guiding them through technical challenges, and implementing solutions that enhance system efficiency and reliability. Your role will require a proactive approach to problem-solving, as you will be tasked with maintaining the integrity of business operations through effective software management.

Roles & Responsibilities:
- Monitor application status using provided dashboards or tools for common issues
- Generate incident reports and track resolution efficiency.
- Collect and document incident details in a ticketing or incident management system
- Provides intermediate troubleshooting, configuration, and issue escalation. Responsibilities
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor system performance and implement improvements to optimize functionality.

Professional & Technical Skills:
- Must-Have Skills: Proficiency in Salesforce Development skills LWC, Apex, Flow, and Admin work
- Good To Have Skills: Experience with JavaScript, Salesforce Administration, and Salesforce Sales Cloud.
- Strong understanding of software troubleshooting techniques.
- Experience with system integration and data migration processes.
- Familiarity with user support and training methodologies.

Additional Information:
- The candidate should have a minimum of 5 years of experience in Salesforce development.
- This position is based at our Mumbai office.
- A 15-year full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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