Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Basis Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead and mentor junior team members.
- Implement best practices for system maintenance.
- Conduct regular system audits to ensure compliance.
- Proactively report potential issues and remediation steps to customers based on information gathered from monitoring data
- Identify potential flaws in monitoring setup (missing metrics) and improve proactive monitoring
- Recording, reporting invalid alerts and making monitoring environment more reliable
- Analysis of systems contributing to highest number of alerts
- System analysis with focus on performance tuning and customer problems
- Provide recommendations to customer to avoid alerts/unplanned outages

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Basis Administration.
- Strong understanding of system monitoring and performance tuning.
- Experience in SAP system upgrades and installations.
- Knowledge of SAP security and authorization concepts.
- Good To Have Skills: Experience with SAP HANA administration.

Additional Information:
- The candidate should have a minimum of 5 years of experience in SAP Basis Administration.
- This position is based at our Pune office.
- A 15 years full-time education is required.

15 years full time education

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